Returns Policy

Returns & Refunds

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What's your return policy?

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Every piece in our collection is custom-made just for you, which is why we don't offer standard returns or exchanges — this lets us keep our prices fair and our quality high, without the added costs (and waste!) that come with restocking. That said, your happiness matters to us. If anything is wrong with your order, reach out at shop@frameifi.com and we'll make sure it's sorted.

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Do you offer refunds?

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Yes — if you receive the wrong item or a damaged item, we'll make it right. Simply email us at shop@frameifi.com with photos of the issue, and we'll take care of a refund or replacement for you, no hassle.

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Can I exchange an item for a different size or color?

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We don't offer exchanges, but we've made it easy to get it right the first time: every product page includes a detailed sizing chart in the description, so you can order with confidence. On the rare occasion an item is mislabelled, just let us know at shop@frameifi.com within a week of delivery, along with your order number, and we'll fix it right away.

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Why we do it this way

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Because each print is made especially for you when you order, we're able to offer high-quality, museum-grade art at a price that wouldn't be possible with a traditional bulk-stock model. It also means less waste and a smaller environmental footprint — every piece is created with intention, not sitting in a warehouse. We stand behind the quality of our prints, and we're always just an email away if something isn't right.

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